Customer Service

Customer Service

Rest assured that you are shopping safe and secure

When you make a purchase from Pro-Matrix, we use SSL (secure sockets layer) encryption technology to keep all of your details firmly secure.

If you have any questions regarding our security policy, please read more about our privacy statement here or contact Pro-Matrix

Shipping times and delivery

We deliver to all areas of Australia.
Deliveries are made between 8:30am to 5.00pm Monday to Friday by a chosen carrier of Pro-Matrix.

Orders that are placed before 4.00pm on a weekday, general delivery times are as follows;

  • Capital Cities: 2-4 working days
  • Large Regional Towns: 5-8 working days
  • Remote Locations: 7-14 working days

How to Get in Touch


Postal Address: PO Box 5100 Erina Fair NSW 2250

Or fill out the contact form provided below and we will get back to you shortly: